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Shipping/Return Policy/FAQ

Absolutely no cancellations nor price adjustments accepted. Please make sure billing and shipping information is correct before checking out. 

Shipping Policy

All items ship in 2-3 Business Days! This excludes holidays and when we run sales. 

PLEASE EXPECT SHIPPING DELAYS when we run sales!!! Orders will not ship out as quickly as we normally do because of high order volumes. Expect orders to ship out in 3-5 BUSINESS Days.

At the time your order ships, you will receive an update email including a delivery confirmation number for your shipment. This number allows you to track the status of your package after it has left our offices, as well as to confirm the delivery of your order. Once the US Postal Service has confirmed that your order has been received, Krowned Krystals is not responsible for lost, stolen, or damaged packages.

Your order will be shipped to the "ship to" address you enter at checkout. Please be sure that this address is accurate. Krowned Krystals is not responsible for shipping and/or transit times as these are determined by the US Postal Service and are beyond our control.

 

SHIPPING DELAYS

Let’s face it! We’re living in some very trying times! We pray that you all are still staying safe and taking the necessary precautions to stop the spread of COVID 19.

We take pride in providing FAST SHIPPING! Due to issues with USPS, please expect delays that are beyond our control.

As stated on our websites and in the Highlights of our Instagram Page, once the US Postal Service has confirmed that your order has been received, Krowned Krystals is not responsible for lost, stolen, or damaged packages.

Your order will be shipped to the "ship to" address you enter at checkout. Please be sure that this address is accurate.

Please contact your local USPS Post Office with questions regarding the delay of your order.

With recent changes to their procedures, packages are being marked as “Delivered”, but not showing up until days later. Again, this is beyond our control. We encourage you to order items as close in advance as possible to avoid the headache of delays.

 We’re so grateful for your continued patronage to our business and pray for you continuously. 

Local Pickup Instructions:

Local pickup available during business hours of Monday- Friday between 1:30-4PM. Loval Pickups are generally ready NEXT BUSINESS DAY after your purchase. You will receive an email when it’s ready to be picked up. Please have your confirmation email ready to provide to a team member. We are located in Hammond, LA. (About 40 Miles North of New Orleans, LA)

What kind of rhinestones do you supply?
We currently carry high quality resin and glass rhinestones in a wide variety of sizes and colors. All rhinestone packs are carefully packaged in our distributor's factory. Stones are packaged using a specific formula and will vary by count in each pack as it is impossible to count each tiny stone individually.  The number of rhinestones listed is only an estimate.
Do you ship internationally?
Yes, we ship worldwide! If you have problems checking out, please email us at support@krownedkrystals.com to place your order.

Do you accept return?
Each item purchased is inspected before it is delivered to you. 

 All sales are final.