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Shipping/Return Policy/FAQ

Absolutely no cancellations nor price adjustments accepted. Please make sure billing and shipping information is correct before checking out. 

Our operating hours are M-F from 8:30-4:30 PM CST. (Not including holidays) We may be contacted via email with any questions or concerns at hello@krownedkrystals.com. Please allow up to 24 hours for a response. 

Shipping Policy

All items ship out from our warehouse in 2-3 Business Days! This excludes holidays and when we run sales. Shipping costs are calculated by weight at checkout.

PLEASE EXPECT SHIPPING DELAYS when we run sales!!! Orders will not ship out as quickly as we normally do because of high order volumes. Expect orders to ship out in 3-5 BUSINESS Days.

At the time your order ships, you will receive an update email including a delivery confirmation number for your shipment. This number allows you to track the status of your package after it has left our offices, as well as to confirm the delivery of your order. Once the mail carrier has confirmed that your order has been received, Krowned Krystals is not responsible for lost, stolen, or damaged packages.

Your order will be shipped to the "ship to" address you enter at checkout. Please be sure that this address is accurate. Krowned Krystals is not responsible for shipping and/or transit times as these are determined by the mail carrier, and are beyond our control.

To file a claim with the carrier, please click the following links: 

SHIPPING DELAYS

We take pride in providing FAST SHIPPING!

But, let’s face it!  We’re living in some very trying times! You may occasionally experience shipping delays by mail carriers.  This is beyond our control. 

Once the the mail carrier has confirmed that your order has been received, Krowned Krystals is not responsible for lost, stolen, or damaged packages.

Your order will be shipped to the "ship to" address you enter at checkout. Please be sure that this address is accurate.

Please contact USPS or UPS (check your tracking number for the correct mail carrier) with questions regarding the delay of your order.

With recent changes to their procedures, packages are being marked as “Delivered”, but not showing up until days later. Again, this is beyond our control. We encourage you to order items as close in advance as possible to avoid the headache of delays.

 We’re so grateful for your continued patronage to our business and pray for you continuously. 

To file a claim with the carrier, please click the following links: 

Do you offer local pickup?

We no longer offer local pickup. We operate 100% online. 

 

What kind of rhinestones do you supply?
We currently carry high quality glass rhinestones in a wide variety of sizes and colors. All rhinestone packs are carefully packaged in our distributor's factory. Stones are packaged using a specific formula and will vary by count in each pack as it is impossible to count each tiny stone individually.  The number of rhinestones listed is only an estimate.
What does "AB" mean?
Anytime you see “Crystal AB”, “Clear AB”, “Turquoise AB”, etc. this simply means that these stones or pearls will have an iridescent coating. AB stands for Aurora Borealis. 
What does "MM" and "SS" mean?
“MM” is the abbreviation for “millimeters” and “SS” stands for “stone size”. You’ll see “SS” next to our glass rhinestone sizes, and MM next to our resin rhinestone sizes and pearls.
What size rhinestones do I need to buy?
If you’re new to rhinestones, this is all probably foreign to you, and you have no idea about the size you need to purchase.
If you’re trying to complete a larger project like a cup, do not order size SS12 only. They are way too small and it will take you way longer to complete your project.
SS12 stones are used for things like nails, eyewear, pens, Apple Watch covers etc.

If you’re completing a larger project like a tumbler, shoes, decorating bows or dance wear by hand, phone cases,..., you’ll be safe purchasing size SS16 or SS20. 

Is it normal for glue to turn yellow or green?

It is common that industrial strength adhesives turn yellow/green if not stored in a cool, dry place, (This can lead to a shortened shelf life.) as stated on the back of the tube.  Another factor is if caps are not tightened on glue tubes after each use. 

Yellowing can also happen when mixed with certain paints and sealants before applying glue. 

Lastly, from our experience, glue can sometimes have a yellow/green tint upon opening a new tube because of it being exposed to heat during the shipping process.  In this case,  this is usually just the first bit of glue coming out from the tip. Once squeezed past this point, the glue should return to clear.  Krystal Glaze has a shelf life of roughly one year.

 Do you ship internationally?

Yes, we ship worldwide! If you have problems checking out, please email us at hello@krownedkrystals.com to place your order.

Do you accept returns?
Each item purchased is inspected before it is delivered to you. 

 All sales are final.